Click on the [Sign Up] link and complete the form in order to create your account. Once your account is created, you can immediately benefit from our membership privileges such as discounts and reward credits. Also, it saves you all the hassle of filling out your billing and shipping information every time you place an order since you can save your information securely on our site.
Order is processed as below: Step 1: Search for products. Step 2: Add products to your shopping cart. Step 3: Log in with a member ID or non-member order. Step 4: Fill in the order form. Step 5: Proceed with payment. Step 6: Complete the order and you will see the order number.
Shipping Rate : Overseas Shipping: Shipment fee will be charged differently depending on the ordered items’ weight.
Delivery Time : 35 - 65 days
- Please take into consideration that some products may take additional time for delivery and processing. - Important: Your order is shipped once your payment has been cleared. Please contact our customer service center if you would like to request an exchange or return on your order.
- Customs and Duties The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.
Address for returns and exchanges -  2nd FL, B&J, Samyang-ro 203, Gangbuk-gu, Seoul, South Korea
General Notice - Products of Latidoll are made to order and their production process begins as soon as the order has been placed. For this reason, final orders cannot be cancelled nor refunded. Please be aware and mindful of this when placing the final order. - All products sold by Lati Doll are not intended for play and cannot be used by children under 15 years old. - Props used for photography are not included in the package. - The colors of the products may be slightly different from the screen. - The details of the makeup may vary slightly from one product to another due to the nature of handmade products. - Recasted or replicated dolls are considered illegal and are not subject to A/S.
Exchange Policy - Exchanges are possible only when the request is submitted within 7 days from the arrival for defective or damaged products recognized by the company. - Exchanges due to simple change of mind or damages caused by careless handling are not possible.
A/S Policy - Please note that after-sales service may not be possible for products with damaged sculpts. - When a request for after-sales service is made within 20 days from the arrival of the product, the customer covers the shipping fee to the company. The company will cover the service costs and the shipping fee to the customer. - When a request for after-sales service is made after 20 days from the arrival of the product, the customer pays for the two-way shipping fees, as well as the service fee incurred.
Important Notes for Exchanges/Returns - No action will be taken for products sent without exchange, return, or refund requests. - Exchanges and returns are not possible if the product has been used, damaged, soiled, altered, or if the value of the product has been compromised. - Please send the product box and any additional accessories intact for smooth processing of returns. - In the case of products with free gifts, partial returns are not possible, and all components of the package must be sent.
It takes 3-5 business days to issue a refund for a returned or cancelled order. Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.
Pending period for reward store credit: Your reward store credit issued from orders will be added to your account and stay as Pending for 20 days from delivery before validation to compensate time for exchange or returns. Meanwhile, you are free to spend your available store credit balance.
Requirements: If you pay for your order with store credit, you are required to spend a minimum store credit of #min_mileage.” The maximum store credit you can spend on one order is “max_mileage.”
Cancellation of store credit: Pending credit issued from orders will be automatically cancelled on cancellation or return of the relevant order. Your store credit will be cancelled if you close your account. Also, your store credit will expire if there is no newly issued store credit for three years.